Privacy Policy

This policy explains how MOPsKit LLC (“MOPsKit”, “we”, “us”) collects, uses and shares personal information when you visit our website or use the MOPsKit app (the “Service”), and the choices you have. We don’t sell your personal information, and we don’t use advertising or cross-site trackers.

Information we collect

Information you give us

• Account details: your name, email address, profile photo and sign-in details.
• Organization details: your business name, website, logo, colors and fonts.
• Content: templates, images, saved blocks, version history and approval notes.
• Connection details: the API keys and other credentials you add for email platforms, preview tools, webhooks and AI providers. We encrypt these before storing them.
• Messages: what you send through the contact and report abuse forms, product feedback, emails to us, and your conversations with the website chat assistant.
• Payment details for paid plans are handled by our payment processor, Stripe; we don’t store card numbers.

Information collected automatically

• Technical and log data: your IP address, browser and device type, the pages and features you use, and the time of each request. We use it to run, secure and fix the Service.
• Website analytics: on our public website (mopskit.com) we count visits with Plausible Analytics, which records the page, the referring site, your browser, device type and country. It uses no cookies and doesn’t store your IP address or any other information that identifies you. It isn’t used inside the app.
• Cookies and local storage, described below.

Information from the services you connect

When you connect an email platform, we read what we need to work with it, such as the names and IDs of your lists or audiences so you can choose where a campaign draft goes. We don’t import or store your subscribers’ contact details.

How we use it

• To provide the Service: build and store your templates, apply your brand, and push to the platforms you connect.
• To manage your account and team, and to send service emails such as invitations, approvals and test sends you request.
• To answer your questions and reports, and to provide support.
• To keep the Service secure, prevent abuse and enforce our Terms of Service.
• To understand and improve how the Service works.
• To meet legal obligations.

To help with a support request, or to look into a problem or a report of misuse, our staff can view your account as you see it. That view is read-only, ends within 30 minutes, and each time is recorded.

If you’re in the European Economic Area or the UK, our legal bases are: performing our contract with you, our legitimate interests in running, securing and improving the Service, your consent where we ask for it, and compliance with the law.

How we share it

We share personal information only with:

• Service providers that process it for us: Amazon Web Services (hosting, storage and email sending, in the United States), Clerk (sign-in and account management), Stripe (payments, billing and sales tax), Google Workspace (our email inbox), Anthropic (the website chat assistant) and Plausible Analytics (website visit counts).
• Services you choose to connect, such as your email platform or an AI provider whose key you add. We send them the data needed for what you ask, under their own privacy policies.
• Your organization: other members of your MOPsKit account can see your name, email and the work you share.
• Authorities or others, when the law requires it or to protect the rights, property or safety of MOPsKit, our users or the public.
• A buyer or successor, if MOPsKit is involved in a merger, acquisition or sale of assets.

Cookies and local storage

We use cookies that are needed to sign you in and keep your session secure. We use your browser’s local storage to remember interface choices, such as your progress through the product tour. We don’t use advertising, analytics or cross-site tracking cookies.

How long we keep it

• Account data and content: while your account is active.
• When an organization owner deletes the account, we delete its templates, images, connections and members’ accounts. Copies in our database backups are removed as the backups expire, within 14 days.
• Server and security logs: up to 90 days.
• Messages to us: as long as needed to deal with them and keep a record.

Security

We encrypt data in transit and at rest, encrypt stored credentials with a separate key, restrict access to the people who need it, and monitor the Service for misuse. No system is perfectly secure, so please use a strong password and tell us at privacy@mopskit.com if you think your account is at risk.

International transfers

MOPsKit is based in the United States and stores data there. If you use the Service from elsewhere, your information is transferred to and processed in the United States, with safeguards required by law.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to object to or restrict how we use it. You can update most account details in the app, and an organization owner can delete the account from its settings. To make any other request, email privacy@mopskit.com. We’ll respond within the time the law requires and won’t treat you differently for using your rights. If you’re in the EEA or UK, you can also complain to your data protection authority.

California residents: we don’t sell personal information or share it for cross-context behavioral advertising.

Our customers’ recipients

Our customers decide who receives their emails and send them through their own email platforms. If you received an email made with MOPsKit and want to stop receiving it, use its unsubscribe link or contact the sender. To report unwanted email, use our report abuse page.

Children

The Service is for businesses and isn’t meant for anyone under 18. We don’t knowingly collect personal information from children. If you think a child has given us information, contact us and we’ll delete it.

Changes

We may update this policy. If a change is material, we’ll tell you by email or in the app before it takes effect. The date at the top shows when it last changed.

Contact

MOPsKit LLC, Florida, USA. Email privacy@mopskit.com.